Terms and Conditions – Kailash Handicrafts

Terms and Conditions

Kailash Handicrafts

Effective Date: June 1, 2026

Welcome to Kailash Handicrafts. These Terms and Conditions (“Terms”) govern your access to and use of kailashhandicrafts.in, including all information, content, products, services, transactions, communications, and features available through the website.

Please read these Terms carefully before using our website or placing an order. By accessing, browsing, registering, purchasing products, submitting inquiries, or otherwise interacting with the website, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and all applicable laws and regulations.

If you do not agree with any provision of these Terms, you must immediately discontinue use of the website.

1 Company Information

Kailash Handicrafts is an Indian handicrafts and decorative products business specializing in handcrafted floral products, sola wood flowers, custom decorative arrangements, event décor products, gifting solutions, and related handcrafted merchandise.

Business Details:
Registered Address:

D-537, J J Camp Tigri
New Delhi – 110062
India

2 Heritage and Craftsmanship

Kailash Handicrafts was formally established in 2019. However, the artistic foundation of our business predates its formal establishment by several generations.

The skills involved in creating handcrafted flowers and decorative floral products have been practiced within our family for decades. Long before the business was formally organized, family members including previous generations devoted themselves to preserving and developing these traditional craft techniques.

Today, Kailash Handicrafts combines traditional craftsmanship with modern production methods to create decorative products for retail customers, wholesalers, event planners, corporate buyers, and commercial clients.

Due to the handcrafted nature of our products, slight variations are an inherent characteristic of authentic handmade work and contribute to the uniqueness of each piece.
3 Acceptance of Terms

By using this website, you represent and warrant that:

  • You are at least 18 years old.
  • You possess legal capacity to enter into binding agreements.
  • You are providing accurate and complete information.
  • You will comply with all applicable laws and regulations.
  • You will not use the website for unlawful or fraudulent purposes.

These Terms constitute a legally binding agreement between you and Kailash Handicrafts.

4 Products and Services

Kailash Handicrafts offers a variety of handcrafted products, including but not limited to:

  • Sola Wood Flowers
  • Handmade Decorative Flowers
  • Artificial Floral Arrangements
  • Wedding Decoration Products
  • Event Decoration Products
  • Home Décor Products
  • Craft Supplies
  • Customized Floral Designs
  • Corporate Gifting Products
  • Bulk and Wholesale Products

The company reserves the right to introduce, discontinue, modify, or replace products without prior notice.

Product availability may vary depending on inventory levels, production schedules, raw material availability, seasonal demand, and operational requirements.

5 Handmade Product Disclaimer

Customers acknowledge and understand that many products sold by Kailash Handicrafts are handmade or partially handmade.

As a result:

  • No two handmade items will be completely identical.
  • Minor differences in shape, size, color, texture, finish, and detailing may occur.
  • Handcrafted products may contain natural variations that are not considered defects.
  • Product photographs are representative images and may differ slightly from delivered products.
Such variations reflect the handcrafted nature of the products and do not qualify as manufacturing defects, damage, or grounds for return.
6 Product Specifications

For Sola Wood Flowers, standard size categories may include:

  • 4 cm
  • 8 cm
  • 10 cm
  • 12 cm

Actual measurements may vary slightly due to handcrafting processes.

Customers requiring exact measurements should contact us before placing an order.

Kailash Handicrafts reserves the right to modify product specifications, packaging, dimensions, colors, and design details without prior notice where necessary.

7 Custom Orders and Personalized Products

We offer customized products and personalized production services based on customer requirements.

Customers may request:

  • Custom flower colors
  • Custom arrangements
  • Custom packaging
  • Event-specific designs
  • Wedding-specific themes
  • Corporate branding requirements
  • Bulk production modifications

Customers are solely responsible for reviewing and approving customization details before production begins.

Once production has started, orders cannot be modified, cancelled, or refunded, and returns may not be accepted. The company shall not be liable for errors resulting from customer-provided specifications, designs, measurements, or instructions.
8 Orders and Order Acceptance

Submission of an order does not guarantee acceptance by Kailash Handicrafts.

We reserve the right to:

  • Accept or reject any order.
  • Refuse service to any customer.
  • Limit product quantities.
  • Cancel suspicious transactions.
  • Request identity verification.
  • Verify payment information.
  • Refuse bulk purchases that violate company policies.

An order is considered accepted only after confirmation and successful payment verification.

9 Pricing and Payments

We currently accept:

  • Cash on Delivery (COD)
  • UPI Payments
  • Credit Cards
  • Debit Cards
  • Online Payment Gateways
  • Bank Transfers

All payments must be completed before order processing unless otherwise agreed.

Prices displayed on the website are subject to change without prior notice.

Despite our efforts, pricing errors may occasionally occur. In such cases, we reserve the right to cancel affected orders and issue refunds where applicable.
10 Production and Delivery Timelines

Estimated timelines are provided for planning purposes only.

Stock Products:

2–8 business days

Custom Orders:

Approximately 10 business days

Wholesale Orders:

15–30 business days

These timelines may be affected by:

  • Raw material availability
  • Production capacity
  • Seasonal demand
  • Public holidays
  • Transportation issues
  • Weather conditions
  • Force majeure events
Delivery estimates are not guaranteed delivery dates.
11 Shipping Policy

Risk of loss and ownership of products transfer to the customer upon delivery by the shipping carrier.

Customers are responsible for ensuring that delivery information is accurate.

Kailash Handicrafts shall not be responsible for:

  • Incorrect addresses
  • Failed delivery attempts
  • Customer unavailability
  • Delays caused by logistics providers

Additional charges incurred due to incorrect information may be charged to the customer.

12 Returns, Refunds and Replacements

Returns and refunds are governed by our separate Refund & Return Policy.

Customers acknowledge that:

  • Return requests must be initiated within 2 days of delivery.
  • Approval is subject to inspection and verification.
  • Not all products qualify for returns.
  • Customized products generally cannot be returned.
Submission of a return request does not guarantee approval. The final determination regarding refunds, replacements, exchanges, or return eligibility remains solely with Kailash Handicrafts.
13 Intellectual Property Rights

All content appearing on this website is protected by applicable intellectual property laws.

This includes:

  • Product photographs
  • Product designs
  • Graphics
  • Logos
  • Trademarks
  • Text content
  • Product descriptions
  • Website design
  • Source materials
No content may be copied, reproduced, modified, distributed, published, sold, or exploited without prior written permission from Kailash Handicrafts. Unauthorized use may result in legal action.
14 Limitation of Liability

To the fullest extent permitted by law, Kailash Handicrafts shall not be liable for:

  • Indirect damages
  • Consequential damages
  • Special damages
  • Incidental damages
  • Lost profits
  • Business interruption
  • Reputation damage
  • Emotional distress

The maximum liability of Kailash Handicrafts shall never exceed the amount paid by the customer for the specific product giving rise to the claim.

15 Governing Law and Jurisdiction

These Terms and Conditions shall be governed exclusively by the laws of India.

Any dispute arising out of or relating to these Terms, the website, products, services, or transactions shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.
16 Contact Information

If you have any questions regarding these Terms and Conditions, please contact us at:

Get in Touch

Address
D-537 J J Camp Tigri
New Delhi – 110062
India