Kailash Handicrafts values the trust placed in us by our customers, business partners, suppliers, and website visitors. We recognize the importance of maintaining the confidentiality, integrity, and security of personal information.

This Privacy Policy applies to all users of our website and all services offered through our online platform.

We may collect various types of information when you interact with our services:

• Full name
• Billing and shipping address
• Email address and phone number
• Business name and GST details (where applicable)
• Company information and order history
• Payment-related details

• Username and login credentials
• Password (stored securely)
• Account preferences and settings

• Product details and order value
• Payment status and shipping information
• Delivery records and transaction history

• IP address, browser type, and device type
• Operating system and internet service provider
• Website usage data and device identifiers
• Referral URLs and page interaction data

• Messages sent through customer support
• Inquiries and feedback submissions
• Survey responses and reviews

We use collected information for legitimate business purposes, including:

• Processing and fulfilling orders
• Delivering purchased products and providing shipping updates
• Managing customer accounts and providing customer support
• Responding to inquiries and communications
• Sending order updates and transaction confirmations
• Improving website performance and user experience
• Preventing fraud and unauthorized access
• Conducting internal business analysis
• Complying with legal obligations and tax requirements
• Managing wholesale and export inquiries

We may also communicate important updates regarding our products, services, policies, or business operations.

Payments may be processed through trusted third-party payment gateways and financial service providers. Such providers maintain their own privacy and security policies.

Customers are encouraged to review the privacy practices of payment service providers before submitting payment information.

Our website may use cookies and similar technologies to:

• Improve website functionality and user experience
• Remember user preferences and settings
• Analyze website traffic and usage patterns
• Enhance security and prevent fraud
• Measure marketing effectiveness

Cookies may collect information regarding website visits, pages viewed, time spent on pages, device information, and user preferences.

Users may modify browser settings to reject cookies; however, certain website features may not function properly if cookies are disabled.

With your consent where required, we may send:

• Promotional emails and product announcements
• New collection updates and business offers
• Newsletter communications and exclusive deals

You may unsubscribe from marketing communications at any time by following the instructions provided in the communication or by contacting us directly.

We may share information with trusted partners for legitimate business purposes:

Trusted third-party vendors assisting with:

• Payment processing and financial services
• Shipping, logistics, and delivery
• Customer support and website hosting
• Analytics services and marketing services

Where required by law, regulation, court order, legal process, or governmental request.

In the event of a merger, acquisition, restructuring, asset sale, or other business transaction, information may be transferred as part of the business assets.

We implement commercially reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, and destruction.

Security measures may include:

• Secure server infrastructure and access controls
• Data encryption and firewall protection
• Continuous monitoring and threat detection systems

We retain information only as long as reasonably necessary for:

• Business operations and service delivery
• Legal compliance and tax requirements
• Accounting and financial record-keeping
• Dispute resolution and fraud prevention

Retention periods may vary depending on the nature of the information and applicable legal obligations.

Subject to applicable laws, users may have rights regarding their personal information, including:

• Access to and review of your personal information
• Correction of inaccurate or incomplete information
• Deletion or removal of your data
• Restriction of processing activities
• Objection to certain data processing activities
• Withdrawal of consent where applicable

Requests may be submitted through our contact information provided below.

Our website and services are not directed toward children under the age of 18.

We do not knowingly collect personal information from minors. If we become aware that information from a minor has been collected without appropriate authorization, we will take reasonable steps to remove such information.

Our website may contain links to third-party websites, services, marketplaces, or social media platforms.

Kailash Handicrafts is not responsible for the privacy practices, content, security, or policies of external websites. Users should review the privacy policies of any third-party website they visit before sharing personal information.

Customers accessing our website from outside India acknowledge that information may be transferred, processed, and stored in India or other jurisdictions where our service providers operate.

By using our services, international users consent to such transfers where permitted by applicable law.

To protect our customers and business operations, we may monitor transactions and website activity to:

• Detect and prevent fraudulent behavior
• Prevent unauthorized access to accounts
• Investigate suspicious or unusual activity
• Protect customer accounts and data
• Maintain website security and integrity

Where necessary, information may be shared with law enforcement agencies or fraud prevention organizations.

While Kailash Handicrafts takes reasonable precautions to protect information, we cannot guarantee uninterrupted security.

To the maximum extent permitted by law, Kailash Handicrafts shall not be liable for unauthorized access, cyberattacks, data breaches, technical failures, or other events beyond our reasonable control.

We reserve the right to update, modify, or replace this Privacy Policy at any time.

Changes become effective immediately upon publication on our website. Users are encouraged to periodically review this page to remain informed about our privacy practices.