Frequently Asked Questions

Everything you need to know about Kailash Handicrafts

About Kailash Handicrafts

What is Kailash Handicrafts? +

Kailash Handicrafts is a specialized manufacturer of premium handmade flowers and floral arrangements based in Delhi, India. Founded in 2019 as a registered Private Limited Company, we continue a legacy of traditional flower-making craftsmanship passed down through generations in our family.

Who are the key people behind Kailash Handicrafts? +

Our leadership team includes: Founder & Chairman: Kailash Chand, CEO: Anand Kumar, CFO: Pushpa, and Managing Director: Rekha Rani. The company is rooted in family traditions dating back to our grandfather’s era in handmade flower craftsmanship.

Where is Kailash Handicrafts located? +

Our manufacturing facility is located in Delhi, India. We proudly support the local artisan community while maintaining high quality standards in production and finishing.

What is the heritage and history behind your flowers? +

Flower-making is a family tradition spanning multiple generations. Our grandfather and parents mastered this craft, and we’ve transformed it into a professional enterprise while maintaining the authenticity and quality of handmade artistry. The craft carries cultural significance and is our commitment to preserving traditional methods.

Are you a registered company? +

Yes, Kailash Handicrafts is a registered Private Limited Company since 2019. Our GST Number is: 07CIPPC4267C1ZC. We comply with all government regulations and maintain proper business documentation.

Our Products

What products does Kailash Handicrafts manufacture? +

We specialize in three main product categories: Sola Wood Flowers (hand-cut and hand-painted), Fabric Flowers, and Plant Arrangements & Pampas Grass items. Each product is carefully crafted to meet the highest quality standards.

What are Sola Wood Flowers? +

Sola wood flowers are premium handmade blooms crafted from natural sola wood. Each flower is individually hand-cut and hand-painted with high-quality, non-toxic dyes. They’re perfect for home décor, events, and gift arrangements, offering a lasting alternative to fresh flowers.

What sizes are available for Sola Wood Flowers? +

We offer Sola Wood Flowers in the following standard sizes: 4 cm, 8 cm, 10 cm, and 12 cm. Custom sizes can also be arranged upon request for bulk orders.

How many color options do you offer? +

We offer 15+ standard color options for our flowers. Additionally, we accept custom color orders tailored to your specific requirements, allowing you to create unique arrangements that perfectly match your décor or event theme.

Can I request custom designs or arrangements? +

Absolutely! We pride ourselves on customization. Customers can request specific designs, color combinations, and arrangements. Whether it’s a unique floral design or a complete custom arrangement, our team will work with you to bring your vision to life.

What materials are used in your flowers? +

Our Sola Wood Flowers are crafted from natural sola wood and hand-painted with non-toxic, eco-friendly dyes. Fabric flowers use premium quality fabrics. All materials are carefully selected to ensure durability, safety, and environmental responsibility.

Orders & Minimum Quantities

What is the Minimum Order Quantity (MOQ)? +

For retail customers: MOQ is 1 unit. For wholesale/B2B orders: MOQ is 1000 units. We accommodate small individual orders as well as large bulk purchases.

Do you offer wholesale pricing? +

Yes! We offer competitive wholesale pricing for B2B customers. Wholesale pricing applies to orders of 1000+ units. Contact our team at kailashhandicraftss@gmail.com or +91 9711446660 for detailed wholesale quotations.

Can I place a custom order with a smaller quantity? +

Yes, we accept custom orders with flexible quantities. Even small custom orders (1-500 units) can be accommodated depending on complexity. Please contact us to discuss your specific requirements and timeline.

What are your lead times for different order types? +

Standard lead time: 4-5 days for processing and production. Stock items ship in: 2-8 days. Custom orders: 10 days. Bulk wholesale orders: 15-30 days depending on quantity and customization.

How long does it take to produce custom items? +

Custom items typically require 10 days for production after order confirmation. This timeline allows our artisans to ensure each piece meets our quality standards. Rush orders may be available upon request.

Shipping & Delivery

How quickly will my order ship? +

Stock items ship within 2-8 days after payment confirmation. Custom orders ship within 10 days. We ensure careful packaging to protect your flowers during transit.

Do you provide domestic shipping across India? +

Yes, we ship throughout India. We work with reliable courier partners to ensure safe and timely delivery of your orders. Shipping costs vary based on location and order weight.

Do you ship internationally? +

While we haven’t yet received international orders, we are prepared and eager to export to international customers. If you’re interested in international shipping, please contact us to discuss customs requirements, documentation, and shipping arrangements.

How is packaging done? +

We use secure, professional packaging with protective materials to ensure flowers arrive in perfect condition. Flowers are carefully arranged and cushioned to prevent damage during shipping. Packaging options can be customized for special occasions or bulk orders.

What happens if my order arrives damaged? +

We guarantee quality delivery. If items arrive damaged, please contact us immediately with photos. We will work with you to resolve the issue, whether through replacement, refund, or appropriate compensation based on our return policy.

Payments & Invoicing

What payment methods do you accept? +

We accept multiple payment methods for your convenience: Cash on Delivery (COD), Online Payments (through secure gateways), and Direct Bank Transfer. Choose the method that’s most convenient for you.

Is it safe to pay online through your website? +

Yes, all online payments are processed through secure payment gateways. Your financial information is encrypted and protected. We follow industry-standard security practices to safeguard your data.

How do I pay by bank transfer? +

For bank transfer payments, please contact us at kailashhandicrafts@gmail.com or +91 9711446660 for our bank details. We will provide complete account information upon request. Please include your order number in the transfer reference.

Do you provide invoices for all orders? +

Yes, we provide GST-compliant invoices for all orders. Invoices are issued with our GST Number: 07CIPPC4267C1ZC. Invoices can be sent digitally or included with your shipment.

What is your refund and return policy? +

We accept returns within 2 days of delivery. Items must be in original condition and packaging. For detailed terms and conditions, please visit: kailashhandicrafts.in/refund_returns . Contact our team for assistance with returns and refunds.

How long does a refund take? +

Refunds are processed within the timeframe specified in our return policy. Once approved, refunds are typically credited to your original payment method within 5-7 business days.

Product Care & Maintenance

How do I care for Sola Wood Flowers? +

Sola wood flowers are low-maintenance. Dust regularly with a soft, dry cloth. Avoid direct sunlight to maintain color vibrancy. Keep away from moisture and humid environments. They will maintain their beauty for years with proper care.

Can I use water on Sola Wood Flowers? +

No, avoid direct water contact. Sola wood absorbs moisture, which can weaken the material and damage the hand-painted finish. If accidentally splashed, dry immediately with a soft cloth.

How should I store Sola Wood Flowers? +

Store in a cool, dry place away from direct sunlight and humidity. Use original packaging or tissue paper to protect flowers from dust and damage. Avoid crushing or bending flowers during storage.

Are the dyes safe for children and pets? +

Yes, our flowers are painted with non-toxic dyes that are safe for homes with children and pets. However, these are decorative items and should not be ingested. Keep out of reach of very young children and supervise pet access.

How long do Sola Wood Flowers last? +

With proper care, Sola Wood Flowers can last for several years without fading or deterioration. Unlike fresh flowers, they don’t wilt or require water, making them a permanent décor solution.

Can I clean Sola Wood Flowers with special products? +

Use only soft, dry cloths or soft brushes for cleaning. Avoid chemicals, sprays, or cleaning solutions, as they can damage the paint and material. Simple dusting is the best cleaning method.

Sustainability & Ethics

Are your products eco-friendly? +

Yes, we’re committed to sustainability. We use natural sola wood and non-toxic, eco-friendly dyes. Our products are biodegradable and do not harm the environment. We also minimize waste in our production process.

Are the dyes non-toxic and eco-friendly? +

Yes, absolutely. We exclusively use non-toxic, eco-friendly dyes for hand-painting our flowers. These dyes are safe for the environment and safe around families. We never use harmful chemicals or hazardous materials in production.

Do you have any sustainability certifications? +

We maintain GST compliance and adhere to all government environmental regulations. We’re continuously working towards additional certifications and sustainability standards. Our commitment to eco-friendly practices is embedded in our production philosophy.

How do you minimize waste in production? +

We implement waste reduction strategies in our production process. Scrap materials are minimized through careful cutting and planning. We support recycling initiatives and strive to use byproducts efficiently in our manufacturing.

Do you support fair trade and ethical sourcing? +

Yes, we support our artisans fairly and maintain ethical production practices. Our craftspeople are valued members of our team, and we ensure fair wages and respectful working conditions. We believe in sustainable livelihoods for our community.

Are Sola Wood Flowers a sustainable alternative to fresh flowers? +

Absolutely. Sola wood flowers are the sustainable choice. They don’t require water, pesticides, or constant replacement. They’re biodegradable, long-lasting, and reduce the environmental impact of flower disposal. Perfect for eco-conscious consumers.

Wholesale & B2B

How do I become a wholesale distributor? +

We welcome wholesale inquiries from distributors and retailers. Contact our B2B team at kailashhandicrafts@gmail.com or +91 9711446660. We’ll discuss your requirements, volume, and provide wholesale pricing and terms.

What is the minimum quantity for wholesale? +

The minimum order quantity for wholesale is 1000 units. This threshold allows us to provide competitive wholesale pricing while maintaining production efficiency.

Do you offer bulk discounts? +

Yes, we offer tiered wholesale pricing. Larger orders receive greater discounts. We also offer exclusive pricing for long-term distributors and bulk buyers. Contact us for customized pricing based on your volume.

Can I customize products for my brand? +

Yes, we offer white-label and custom branding solutions for wholesale partners. You can customize colors, designs, and packaging to match your brand. Discuss your branding needs with our team.

Do you work with event planners and decorators? +

Absolutely! We partner with event planners and decorators. We offer special pricing for event professionals and can handle large orders with custom designs. We also offer support for event-specific requirements.

What support do you provide to wholesale partners? +

We provide comprehensive support including: product samples, marketing materials, custom catalog creation, technical support, and dedicated account management for wholesale partners.

Do you accept purchase orders from businesses? +

Yes, we accept formal purchase orders from registered businesses. We can arrange credit terms and payment plans for established wholesale partners. Please contact our B2B team to discuss your requirements.

Export & International

Do you export internationally? +

While we haven’t yet received international orders, we are fully prepared to export to interested customers worldwide. We have export capabilities and can handle international shipping, customs documentation, and compliance requirements.

What certifications do you have for exports? +

We possess necessary export certifications for compliance with international trade regulations. For security reasons, we don’t publicly list all certifications, but we can provide detailed documentation upon request for serious international buyers.

How can I inquire about international orders? +

Contact our export team at kailashhandicrafts@gmail.com or +91 9711446660. We’ll discuss your country, product requirements, MOQ, customs procedures, and provide export pricing and timelines.

Do you handle export documentation and customs? +

Yes, we handle all export documentation, invoicing, certificates of origin, and work with customs brokers as needed. We ensure compliance with international trade regulations and can provide guidance on your country’s import requirements.

What is the lead time for international orders? +

International orders typically have a 4-6 week lead time depending on production complexity and destination country. This includes production, quality checks, documentation, and international shipping. We’ll provide a precise timeline upon inquiry.

Customer Support

How can I contact Kailash Handicrafts? +

We’re here to help! Contact us via: Email: kailashhandicrafts@gmail.com or Phone: +91 9711446660. We’re responsive to customer inquiries and happy to assist with orders, customization, or any questions.

What is your typical response time? +

We strive to respond to all inquiries within 24 hours. For urgent matters, please call us directly at +91 9711446660. Our team is available to assist with your needs promptly.

Can I track my order? +

Yes, we provide tracking information for all orders once shipped. You’ll receive a tracking number and courier details via email. You can use this information to monitor your package’s progress.

Do you offer customer support for custom orders? +

Absolutely! For custom orders, we assign a dedicated point of contact to manage your project. We provide regular updates, design consultation, and ensure your specifications are met throughout production.

What if I have a problem with my order? +

We’re committed to your satisfaction. If there’s any issue, contact us immediately with details and photos if applicable. We’ll work with you to resolve problems through replacement, refund, or appropriate compensation based on our policy.

Do you offer bulk order consultation? +

Yes! For bulk orders, we offer free consultation to discuss your requirements. Our team can help with design selection, color options, pricing, and logistics planning to ensure your order meets all expectations.

Quality & Certifications

What quality standards do you maintain? +

We maintain strict quality control standards at every production stage. Each flower is hand-inspected before shipping. We use premium materials and non-toxic dyes to ensure durability and safety.

Is each flower handmade individually? +

Yes, our Sola Wood Flowers are completely handmade. Each flower is hand-cut and hand-painted individually by our skilled artisans. This ensures unique, high-quality pieces with authentic craftsmanship.

Do you have GST registration? +

Yes, we are a registered GST-compliant business. Our GST Number is: 07CIPPC4267C1ZC. We provide GST invoices for all transactions as per Indian tax regulations.

Are your flowers tested for quality? +

Absolutely. Our flowers undergo rigorous quality testing for color consistency, durability, and structural integrity. We perform visual inspections and material strength testing before products are shipped.

What makes your flowers different from competitors? +

Our flowers stand out because of: authentic handmade craftsmanship, generational expertise, non-toxic eco-friendly dyes, extensive customization options, competitive pricing, and personalized customer service. We blend tradition with quality.

General Questions

Are Sola Wood Flowers suitable for weddings and events? +

Perfect for events! Sola Wood Flowers are ideal for weddings, engagements, corporate events, home décor, and special occasions. They’re long-lasting, customizable, and create stunning visual impact without the hassle of fresh flowers.

Can these flowers be used for home decoration permanently? +

Yes, absolutely! Unlike fresh flowers, sola wood flowers last for years without maintenance. They’re perfect for permanent home décor, interior design, and adding long-lasting beauty to any space.

What makes Sola Wood Flowers a good gift? +

Sola Wood Flowers make thoughtful, lasting gifts because they: don’t wilt, maintain beauty forever, can be customized for the recipient’s taste, look elegant and premium, and serve as a lasting reminder of your thoughtfulness.

Do you offer gift wrapping services? +

Yes, we offer premium gift wrapping services for special occasions. Custom gift packaging can be arranged. Please mention gift wrapping requirements when placing your order.

Can I see samples before ordering in bulk? +

Absolutely! We provide free samples for bulk and wholesale orders. This ensures you’re completely satisfied with quality, colors, and craftsmanship before committing to large purchases. Contact us to arrange samples.

How do you package orders for security? +

We use secure, professional packaging with protective materials to ensure safe delivery. All packages are carefully sealed and include tracking information for your security and peace of mind.

Do you accept special requests outside standard offerings? +

Yes! We’re flexible and welcome special requests. Whether it’s unique sizes, custom colors, specific designs, or special packaging, we’ll do our best to accommodate your needs. Contact us to discuss your special request.